Privacy Policy

Last updated: January 2025

1. Introduction

KeyMatrix Solutions ("we," "our," or "us") is committed to protecting your privacy and ensuring your data is handled in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our AI services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

  • Name and contact information (email address, phone number)
  • Company information and job title
  • Communication preferences
  • Resume and application information (for job applications)

2.2 Technical Information

We automatically collect certain technical information, including:

  • IP address and location data
  • Browser type and version
  • Device information
  • Website usage patterns and analytics
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

  • To provide and improve our AI services (VIKKI AI, NerveMind AI, Devyatra)
  • To respond to your inquiries and provide customer support
  • To send you newsletters and marketing communications (with your consent)
  • To process job applications and recruitment
  • To analyze website usage and improve user experience
  • To comply with legal obligations

4. Legal Basis for Processing (GDPR)

Under GDPR, we process your personal data based on the following legal grounds:

  • Consent: When you have given clear consent for processing
  • Contract: When processing is necessary for the performance of a contract
  • Legitimate Interest: When we have a legitimate business interest
  • Legal Obligation: When processing is required by law

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • With your explicit consent
  • To comply with legal obligations
  • To protect our rights and prevent fraud
  • With trusted service providers who assist in our operations
  • In connection with a business transfer or acquisition

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication mechanisms
  • Employee training on data protection

7. Your Rights (GDPR)

Under GDPR, you have the following rights regarding your personal data:

  • Right of Access: Request copies of your personal data
  • Right to Rectification: Correct inaccurate or incomplete data
  • Right to Erasure: Request deletion of your personal data
  • Right to Restrict Processing: Limit how we use your data
  • Right to Data Portability: Receive your data in a structured format
  • Right to Object: Object to processing based on legitimate interests
  • Right to Withdraw Consent: Withdraw consent at any time

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. You can control cookie settings through your browser preferences. For more information, please see our Cookie Policy.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

10. International Data Transfers

As we operate globally (Pune, Toronto, Chicago), your data may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place for such transfers.

11. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

13. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

  • Email: privacy@keymatrixsolutions.com
  • Phone: +91 8600734478
  • Address: KeyMatrix Solutions, Pune, India

14. Data Protection Officer

For GDPR-related inquiries, you can contact our Data Protection Officer at dpo@keymatrixsolutions.com